General terms and conditions

These General Terms and Conditions (hereinafter: GTC) by Juhász László Egyéni Vállalkozó (headquarters: H-6090 Kunszentmiklós-Kunbábony 200, tax number: 43649220-2-23, registration number: 2584597, hereinafter: Service Provider) and Juhász László Egyéni Vállalkozó contains the rights and obligations of the Customer (hereinafter: Customer) using the electronic commercial services provided. (Service Provider and Customer together hereinafter: Parties).

1. DATA OF THE SERVICE PROVIDER:

Headquarters and mailing address: 6090 Kunszentmiklós-Kunbábony 200.
Location of shop, showroom, customer service and administration: see point 1.1
Telephone number: +36 / 76 550-504 ; +36 / 76 550-505
Phone number: +36 / 76 351-613
Representative: László Juhász
Tax number: 43649220-2-23
Registration number: 2584597
Bank account number: OTP BANK Nyrt. HU22-1173 2150 20000727-00000000
E-mail: info@ cukk.hu
Website: www.cukk.hu

1.1 CUSTOMER SERVICE AVAILABILITY:

Customer service office location: 6090 Kunszentmiklós-Kunbábony 200.
Customer service opening hours: weekdays: 7:00 a.m. to 2:00 p.m.
Phone: 06 / 76 550-504; 06 / 76 550-505
Phone: 06 / 76 351-613
E-mail: info@cukk.hu
Website: www.cukk.hu

2. GENERAL INFORMATION CREATED BY THE AGREEMENT BETWEEN THE PARTIES

2.1. The scope of these General Terms and Conditions extends to electronic commercial services provided by the Service Provider through its electronic store operated on the website www.cukk.hu (hereinafter: Website) (hereinafter: Web Store).
Shopping in the Webshop is governed by the CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. It is regulated by law, Act V of 2013 (PTK) and Government Decree 45/2014 (II.26). The decree is available at the following location: http://www.kozlonyok.hu/nkonline/MKPDF/hiteles/MK14030.pdf
2.2. Purchases in the Webshop are possible by placing an order electronically, by phone, e-mail, or by post, as specified in these General Terms and Conditions.
2.3. Anyone is entitled to use the services of the Online Store who provides the data necessary to conclude the contract, and who acknowledges the provisions of these General Terms and Conditions as binding.
2.4. Placing an order does not yet constitute a contract. The contract is created with performance (purchase of the goods). Until the contract is concluded, the order can be modified or canceled either on the Website or by e-mail. The contract concluded with the purchase of the goods is considered a written contract between the Parties in Hungarian. Contracts are filed by the Service Provider and kept until December 31 of the fifth year following the year in which the contract was created.

3. DATA REQUIRED FOR CONCLUSION OF CONTRACT:

PERSONAL DATA:
E-mail address
Surname
First name
City
Postal code, Public area and house number
Telephone number
DELIVERY DATA:
Delivery name/Company name
City
Postal code
Public area and house number
Notification telephone number (optional)
INVOICING DATA:
Name
City
Postal code
Public area and house
number Tax number, if the customer has a tax number.

4. SUBJECT OF THE CONTRACT

4.1. The subject of the contract is the products offered for sale in the Webshop. The essential properties and characteristics of the products, as well as the instructions for using the products, can be found in the description of the specific product. If the Customer needs additional information about any product in the Web Store beyond what is described, he can inquire with the Service Provider by e-mail or by phone.
4.2. The images, photos, and figures on the Website are for illustrative purposes only, the actual physical properties of the products (e.g. color) may differ.
4.3. The purchase price of the given product is always the amount indicated next to the product, which includes VAT. The purchase price of the products does not include the cost of delivery.
4.4. The Service Provider reserves the right to change the prices of the products in the Web Store. The modified price becomes effective when it appears on the Website/Webstore. If the price change takes place after the Customer’s order has been placed, but before the order has been confirmed or fulfilled, the Service Provider may only deviate from the price indicated in the Web Store at the time of placing the order in favor of the Customer. If an incorrect price is indicated in the Webshop due to some technical error and the Customer places his order at this incorrect price, the Service Provider is not obliged to fulfill this incorrect price. In such a case, the Service Provider offers the performance at the real price. If the Customer does not wish to accept the corrected price, he is entitled to cancel.

5. THE PURCHASE/ORDER

5.1. The purchase can be initiated on the Website operated by the Service Provider. Then the price of the product becomes visible on the Website (4.3), and the purchase quantity can also be set. The purchase is made by placing the purchase in the virtual basket as a result of pressing the “Add to Cart” button during the electronic service.
5.2. The order becomes valid in the “Order” (“Received e-mail”) contained in the e-mail sent by the Service Provider to the e-mail address provided by the Customer. If the feedback is not received by the Customer within 48 hours, then any obligations of the Parties are automatically terminated without any further conditions. In all cases, the service provider sends an e-mail with the subject “Order receipt” about the order, which includes the amount to be paid (plus tax), the shipping cost, taking into account any discounts, as well as information about the expected delivery date. The service provider must send an “Order confirmation” email no later than 5 working days after placing the order, taking into account the expected delivery date. The Service Provider is not responsible for delivery delays or other problems or errors that can be attributed to incorrect and/or inaccurate data provided by the Customer, and the Customer may not file a claim for compensation in this regard.
5.3. By placing the order, the Customer declares that he accepts these General Terms and Conditions and recognizes them as binding.

6. PAYMENT TERMS

6.1. The Service Provider provides the following payment methods to the Customer placing the order:

cash on delivery: payment in cash to the forwarder’s representative upon receipt of the ordered product;
bank transfer: the amount specified in the order confirmation sent by the Service Provider must be transferred to the Service Provider’s bank account in advance, before the delivery of the ordered product begins (point 1 of these General Terms and Conditions).
in person in the showroom (point 1 of these General Terms and Conditions). The payment method must be indicated by the Customer during the order.
6.2. The Service Provider always sends the purchase invoice to the Customer together with the ordered products. If several packages are delivered simultaneously within the same order, the Service Provider will clearly indicate which package the invoice is in.

7. DELIVERY TERMS

7.1. The deadline for the delivery of the ordered products is a maximum of 10 working days from the confirmation sent by the Service Provider in the case of cash on delivery payment, and from the crediting of the transferred amount to the Service Provider’s bank account in the case of payment by bank transfer.
7.2. In case of placing several orders, it is possible to combine the orders whose delivery has not yet started into one delivery. The Customer may request the consolidation of orders from the Service Provider by e-mail, indicating the identification number of the orders concerned. The identification number of the orders
is contained in the confirmations sent by the Service Provider. After receiving the request for consolidation, the Service Provider will indicate by electronic mail whether it is still possible to combine the orders.
7.3. The purchase limit is HUF 7,000 gross. The Service Provider bears the cost of delivery.
7.4. The confirmation of the order always includes the gross purchase price of the ordered products, the method of delivery, the gross price of the delivery and the exact location.
7.5. The Service Provider reserves the right to change the delivery fees. The amended fee becomes effective upon publication on the Website. If the price change takes place after the Customer’s order has been placed, but before the order has been confirmed or fulfilled, the Service Provider may only deviate
from the price indicated on the Website at the time of placing the order in favor of the Customer.
7.6. The Service Provider reserves the right to use another carrier, however, it may deviate from the confirmed delivery charges only in favor of the Customer.

8. RIGHT OF WITHDRAWAL, METHOD AND ITS CONSEQUENCES

8.1. Pursuant to § 20 of Government Decree 45/2014 (II. 26.) on absentee contracts, the Customer may withdraw from the contract within fourteen days without giving reasons. The Customer may exercise his right of cancellation from the date of receipt of the order, if he has not received the confirmation according to point 5.1 by that date, up to fourteen days from the date of receipt, but no later than twelve months from the date of receipt of the order. If the confirmation according to point 5.1 is received within twelve months from the date of receipt of the order, the Customer may withdraw from this date up to fourteen days from that date, even if there are less than fourteen days left of the twelve months from the date of receipt of the order or the date of conclusion of the contract . The Customer asserts his right of withdrawal with a statement sent to the Service Provider and simultaneously with the order 8.4. you can exercise it by returning it in accordance with those set out in point
8.2. If the Customer exercises his right of withdrawal, the Service Provider is obliged to refund the amount paid by the Customer for the order in accordance with Article 8.4 of the order. to refund immediately, but no later than within fourteen days, after receipt in accordance with points The Service Provider is entitled to deduct and retain reasonable administrative costs from the amount to be refunded to the Customer. The amount will be refunded by transfer to the bank account specified by the Customer or by post. The Service Provider is not responsible for delays due to incorrect and/or inaccurate bank account numbers or postal addresses provided by the Customer.
8.3. In the case of exercising the right of withdrawal, the Customer may return the order to the Service Provider by post or courier or in person. In the case of exercising the right of withdrawal, the Customer bears the costs incurred in connection with the return of the order due to the exercise of the right of withdrawal, the Service Provider does not assume the costs of the return.

Return address: Juhász László Egyéni Vállalkozo, 6090 Kunszentmiklós-Kunbábony 200. Opening hours: weekdays 7:00 a.m. to 2:00 p.m.

However, the Service Provider may demand compensation for damage resulting from improper use of the product.
The Service Provider specifically draws the Customer’s attention to the fact that the Customer may not exercise his right of withdrawal in the case of the conditions specified in point “e” of Paragraph 29(1) of Government Decree 45/2014 (II.26): it cannot be returned after it has been opened after delivery;”
8.4. When exercising the right of withdrawal, the Customer must return the product to the Service Provider’s address together with the invoice in its original, undamaged condition. The Service Provider is only obliged to reimburse the full purchase price in the case of the return of a product in new condition (damage-free, complete content).

9. GUARANTEE, GUARANTEE

9.1. The Service Provider guarantees the products sold in the Webshop until the date indicated on the products – the condition is proper storage and intended use.
9.2. The Customer must check the quantity and quality of the delivered products before signing the document confirming receipt. In case of non-compliance, the Customer may refuse to accept the product(s) and return it to the Service Provider.
9.3. If, after receiving the product(s), but within eight working days, it becomes clear that the product or a part of it is of inadequate quality, the Customer may request the replacement of the defective product. Exceptions to this are products where the Service Provider warns of this in the product description. The Customer must notify the Service Provider of its request for replacement via electronic mail. This kind of exchange does not entail any additional costs for the Customer. An exception to this is the return of the defective product to the Service Provider. The cost of this is borne by the Customer. However, the Service Provider may demand compensation for damage resulting from improper use of the product.

10. OPTIONS FOR ENFORCEMENT

10.1. Complaint handling The Customer can submit
consumer complaints about the product or the Service Provider’s activities at the following contact details: Customer service office location: 6090 Kunszentmiklós-Kunbábony 200. Customer service opening hours: weekdays: 7:00 a.m. to 2:00 p.m. Phone: +36 / 76 550-504; +36 / 76 550-505 Phone: +36 / 76 351-613 Internet address: www.cukk.hu E-mail: info@cukk.hu

The Customer’s consumer complaint related to the product or its activity 10.1. you can submit it at the contact details specified in point Complaints are investigated by the Service Provider immediately, but within 30 days at the latest. If the Customer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Service Provider will immediately record the complaint and its position on it, and hand over a copy of it to the Customer or send it by e-mail.

10.2. Other legal enforcement options
If any consumer dispute between the Service Provider and the Customer is not settled during negotiations with the Service Provider, the following legal enforcement options are open to the Customer:

Entry in the book of buyers. The customers’ book is available in the Service Provider’s store. The Service Provider will respond in writing to entries made here within 30 days.
Filing a complaint with the consumer protection authorities. If the Customer detects a violation of his consumer rights, he is entitled to file a complaint with the competent consumer protection authority according to his place of residence. After evaluating the complaint, the authority decides on the conduct of the consumer protection procedure.
Conciliation board. In order to settle a consumer dispute related to the quality, safety and application of product liability rules, as well as the conclusion and performance of the contract, the Customer may initiate a procedure at the conciliation body operating under the competent professional chamber according to his place of residence.

Contact information of the Budapest Conciliation Board:
1016 Budapest, Krisztina krt. 99. III. em. 310.
Mailing address: 1253 Budapest, Pf.: 10.
E-mail address: bekelteto.testulet@bkik.hu
Fax: 06 (1) 488 21 86
Telephone: 06 (1) 488 21 31
Court proceedings. The customer is entitled to assert his claim arising from a consumer dispute before the court in civil proceedings in accordance with Act V of 2013 on the Civil Code and Act III of 1952 on the Code of Civil Procedure. according to the provisions of the law.

11. MISCELLANEOUS PROVISIONS

11.1. When using the Website and Online Store operated by the Service Provider, the Customer is responsible for ensuring the security of his own computer and data. The Service Provider is in no way responsible for any damage or loss of data that occurs during use.
11.2. The Service Provider is entitled to unilaterally modify these General Terms and Conditions at any time. The amendments become effective upon publication on the Website. If the modification takes place after the Customer’s order has been placed, but before the order has been confirmed or fulfilled, the Service Provider may deviate from the General Terms and Conditions indicated on the Website at the time of placing the order only in favor of the Customer.
11.3. The provisions of Act No. 5 of 2013 on the Civil Code and other relevant legislation shall apply to matters not regulated in these General Terms and Conditions. The parties declare that they primarily wish to proceed peacefully during any disputes arising from their contractual relationship. In the case of disputes that cannot be resolved amicably, the Parties stipulate the exclusive jurisdiction of the Budapest Court or, in the absence of jurisdiction, the Pest County Court.